The international expansion of Ixxi is accelerating with a second contract in Abidjan, the economic capital of Ivoiry Coast. Following a first assistance mission to optimize the ticketing operation of its new transport service, Citrans has entrusted Ixxi with the complete installation of the ticketing system for its lagoon shuttles.
Ticketing system for the Abidjan lagoon shuttle
Citrans is a new private lagoon transport company, created and managed by Zoumana Bakayoko, who will soon operate a fleet of several bus-buses in Abidjan. Ixxi will be responsible for implementing the entire future lagoon transport ticketing system. With this new contract, Ixxi is positioned in this region, where the company intends to continue its development. Abidjan, considered the cultural crossroads of western Africa, is experiencing strong growth characterized by major industrialization and urbanization. The Ivorian government, which has the will to promote alternative means of transport in order to reduce urban congestion in the city, relies in particular on the development of lagoon transport.
A new fleet management system for SAVAC
Ile-de-France Mobilités Ile-de-France Mobility validates the Navocap offer made to SAVAC, to equip 37 vehicles in its fleet on the Versailles Grand Parc network.
Navocap will equip the buses of the regular and school lines with a new fleet management which will be able to answer the requirements of Ile-de-France Mobilité in terms of passenger information and interoperability.
The main objectives are to retain the usual users of the network, improve urban mobility, make public transport safer, more convenient, accessible to all, quick and comfortable, while facilitating operation, providing information in real time and enhance security on all lines. The purpose of this system is to improve the quality of service to customers and to highlight the assets of the SAVAC transport offer.
Success for the first certification audit
As part of its continuous improvement, Ixxi confirms its ISO 9001 certification.
Ixxi was audited during two days as part of its annual certification audit. The auditor completed her mission by recommending the demeanor of the certificate ISO 9001 obtained in December 2015. During its restitution, she particularly insisted on the dynamism and the strong implication of Management and the collaborators, making it possible the quality system to be a genuine management tool, directed towards customer satisfaction, the continuous improvement and the economic performance. Thus, it noted only 5 significant points this year (against 8 in 2015) and 4 strong points. Relevant recommendations from the auditor will be integrated in 2017. The success of this first audit is proof that Ixxi's transformation is in right track.
The Zenway screen attracts travelers
92% of travelers are satisfied with ZenWay, the new touch screen for travelers information
Following a satisfaction survey conducted by the BVA institute with about 1,000 travelers who tested the Zenway, 92% of respondents are satisfied with the service, 91% plan to reuse it and 96% recommend it. Imagined by the RATP and designed by its subsidiary Ixxi, the ZenWay gives full satisfaction to all users (Parisians, tourists, casual travelers, etc.). According to 9 users out of 10, it is an easy and intuitive tool. Its technical qualities and the efficiency of the service are considered very satisfactory. 100% of travelers are satisfied with the design, height, lighting and image quality. 96% of respondents are satisfied with the sensitivity of the touchscreen and its rapidity to access information. In total, 83% obtained the required information. The satisfaction survey reveals that ZenWay ensures complementarity with information and sales desks. At stations where a ZenWay screen is installed, the subway and RER A agents serving customers see a reduction in waiting at the information desks. It is accessible to tourists, the elderly or disabled, or children.
ZenWay puts RATP as an innovative company according to 90% of respondents. 99% want the Zenway to be deployed in other stations in Ile-de-France. In agreement with the STIF, 60 screens will be gradually deployed on the Ile-de-France network. 16 screens are already installed at the following stations and stations:
- Gare de Lyon
- Charles de Gaulle Etoile
- Les Halles
- Porte Maillot
- Marne-la-Valléé Chessy
- Gare du Nord
- Val d'Europe